Information We Collect
When you submit an enquiry or communicate with us, we collect information you provide, which may include:
- Your first and last name.
- Your work email address and company name.
- Your enquiry type and message.
- Additional information you share about your business needs during correspondence or consultations.
Please avoid including sensitive personal information or identifiable customer or employee records in your initial enquiry.
How We Use Your Information
We use your information to respond to enquiries, understand your business needs, arrange consultations or workflow audits, prepare proposals, and deliver services you request.
We may also keep relevant correspondence to manage our business relationships, resolve disputes, and meet applicable legal obligations.
Providing information is voluntary. However, without sufficient contact details or information about your enquiry, we may be unable to respond or provide the assistance you request.
Retention and Security
We keep personal information for as long as needed to respond to your enquiry and manage any resulting engagement. Some records may need to be retained longer to meet legal requirements or resolve disputes. Information that is no longer needed will be deleted or anonymised.
We take reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access or disclosure. However, no method of internet transmission or electronic storage is completely secure.
Your Rights and Choices
Subject to applicable law, you may request access to your personal information, ask us to correct inaccurate details, or exercise other rights available to you.
Where we rely on your consent, you may withdraw it by contacting us. We will explain if this affects our ability to provide a requested service. We may need to verify your identity before responding to a request.
You may also contact us with a privacy concern or raise a complaint with the relevant data protection authority.
Changes to This Policy
We may update this policy to reflect changes in our practices or applicable requirements. The latest version will be published on this page with an updated date.
Contact Us
For questions about this policy or requests relating to your personal information, contact:
Sparkworks Studio
Email: william@sparkworks.my